Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
Search Results
Knowledge Base (740)
- Answer: Environment: Analytics, Grouping Results Resolution: It is very important when adding aggregate columns to reports that you fully understand the data set being used. Especially in cases where...
- Answer: Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option. However, in...
- Answer: Environment: Analytics, Incidents Resolution: The First Contact Resolution Rate (FCRR) is a statistic included in the Agent Effectiveness report to indicate how effectively incidents are being...
- Answer: Environment : Customer Portal Versions: 2.x.x & 3.x.x Resolution : In order to add the Google +1 button, you can replace the 'SocialBookmarkLink' code in the 'answers/detail.php' file with...
- Answer: Environment: All Oracle B2C Service versions Resolution: If you see that the report "Questions Avoided" or any other report using the session_summary database table is showing data that is...
More Knowledge Base Results
Documentation (3025)
-
What to Do When Answers Aren’t Visible When Answers Aren’ t Visible If an answer, or a section within an answer, that you want your Last Updated: 09/09/2022
Link to a URL
-
Create a New Rule to Hide or Mask Sensitive Information or Mask Sensitive Information Create a rule to ensure that the user's sensitive information doesn’ t Last Updated: 06/13/2023
Link to a URL
-
Nonversioned Associated Objects and Answer Fields objects that aren’ t versioned in answers. Providing Feedback We encourage you to provide feedback Last Updated: 09/09/2022
Link to a URL
-
Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 06/27/2022
Link to a URL
-
Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 06/27/2022
Link to a URL
More Documentation Results
Community
Loading...
Cannot fetch community results
No results to display